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After-sales service

Our company takes "customer first, quality first" as its tenet, makes full use of the excellent working environment and advanced equipment strength, exerts high-quality scientific and technological strength and many years of production practice experience, takes product quality as the lifeline, and uses perfect organization and management Institutions and quality standard system, dedicated to providing users with high-quality products and good after-sales service. If you have any questions about valves, please feel free to contact us!

Telephone:+86-535-2370538

E-mail:dongsheng@lzds.cn

Pre-sales service

(1) Product consulting: We have a professional sales team to provide customers with comprehensive product consulting services. No matter you have any questions about the technical parameters, performance characteristics or application areas of the valve, we will patiently answer your questions to ensure that you buy the products that best suit your needs.
(2) Scheme design: We provide personalized scheme design services, and tailor the most reasonable equipment configuration scheme according to the actual needs of customers. We have extensive industry experience and technical strength to ensure the feasibility and efficiency of the solution.
(3) On-site inspection: If necessary, we can arrange customers to visit the company or production site to let customers understand our products and production capacity more intuitively.

Service in Sale

(1) Contract signing: We follow the principles of fairness, impartiality and transparency, sign detailed purchase and sale contracts with customers, clarify the rights and obligations of both parties, and ensure the smooth progress of the transaction.
(2) Delivery guarantee: We strictly follow the contract delivery date for production and delivery to ensure that customers can receive the required equipment on time. Under special circumstances, we will communicate with customers in a timely manner and do our best to meet customer needs.
(3) Transportation arrangement: We have established long-term cooperative relations with many logistics companies to provide customers with safe and fast transportation services. We will choose the most suitable transportation method and route according to the actual needs of customers and product characteristics to ensure that the equipment is not damaged during transportation.

After-sales service

(1) Installation and commissioning: We provide professional installation and commissioning services to ensure that the equipment can operate normally at the customer site. Our technicians will guide customers on-site to install and debug equipment, and test and verify the performance of equipment.
(2) Technical training: We provide customers with comprehensive technical training services to ensure that customers can master the use and maintenance skills of equipment. We will formulate targeted training programs according to the actual needs of customers, and arrange experienced technicians for on-site teaching.
(3) Maintenance: We provide equipment maintenance services to ensure that the equipment maintains good performance and stability during long-term use. We have a professional maintenance team and a complete parts library, which can respond to customers' maintenance needs in a timely manner and provide customers with high-quality maintenance services.
(4) Remote support: We also provide remote technical support services, providing customers with technical support and troubleshooting services through remote methods such as telephone or Internet. No matter where our customers are, we can respond to their needs in a timely manner and provide them with effective solutions.